Privacy Policy

Privacy Policy

Introduction

Welcome to https://oem-collision-parts.collision-talk.com (referred to as “OEM collision parts,” “we,” or “our” in this Privacy Policy). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive policy outlines our practices regarding the collection, handling, and processing of personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), along with Colorado’s, Utah’s, Connecticut’s, Virginia’s, South Africa’s, and other relevant state and regional data protection laws.

Scope

This privacy policy is applicable to all aspects of our online presence, including but not limited to:

  • Our official website at https://oem-collision-parts.collision-talk.com
  • Any mobile applications or services associated with our brand
  • Online forms, surveys, and other interactive features on our platforms
  • Third-party links or embedded content within our website (note that these external sites have their own privacy policies)

Processing Activities

This policy covers various interactions where you engage with us:

  1. Authorized User Activity: When you use any of our applications or services as a registered user, we collect and process data associated with your account.
  2. Website Visits: Information is collected when you visit our websites, including browsing behavior and interaction patterns.
  3. Communication: We may reach out to you via emails, calls, or text messages (SMS) for marketing, transactional, or operational purposes. Your consent to receive such communications is voluntary, and you can opt-out at any time.

Personal Data Collection

We gather several types of personal data, which include:

  • Account Information: Details related to your user account creation and management.
  • Payment Information: Credit or debit card details, billing addresses, and payment history for processing transactions.
  • Financial Information: Bank account numbers (if provided) and financial records (encrypted) for direct deposits or other financial services.
  • Purchase Information: Product/service ordering history, quantities, prices, and delivery addresses.
  • Mobile Device Identifiers: Unique device identifiers, mobile network information, and IP address (if available).
  • Location Data: Geolocation data if you choose to share it, used for location-based services or personalized content.
  • Feedback: Responses to customer satisfaction surveys, product reviews, and other user feedback mechanisms.
  • Social Media Information: Data obtained from social media platforms when users connect their accounts to our services (with consent).
  • Product Interest: Details about products you view, search for, or purchase on our sites.

We collect this data through multiple channels: direct user input, automated tracking technologies (like cookies), and third-party data providers who assist us in verifying and enhancing the data we receive.

Cookies

Cookies are small text files stored on your browser that enable us to provide personalized experiences and services. Our cookie policy categorizes cookies into three main types:

  1. Strictly Necessary: Essential for website functionality, ensuring core features work as intended.
  2. Preference: Remembering user preferences (e.g., language, location) to enhance user experience.
  3. Analytics: Tracking aggregated user behavior to analyze trends and improve our services.

Users can manage their cookie choices through our Cookie Manager tool.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once this period expires, or when you request deletion, we ensure that your data is securely erased or anonymized from our systems and those of our service providers.

Security Measures

Implementing robust security protocols is paramount to safeguarding your information. We employ:

  • Encryption: Secure data transmission and storage to protect sensitive data.
  • Third-Party Processing: Engaging trusted third-party service providers who adhere to strict privacy and security standards.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we discover that a child has provided us with personal data, we will take steps to delete it promptly.

Your Rights (Depending on your location)

The privacy laws in various jurisdictions grant individuals specific rights regarding their personal data:

  • Access and Rectification: You have the right to request access to and correct any inaccurate or incomplete personal data we hold about you.
  • Erasure and Data Portability: In certain regions, you can ask us to delete your data or transfer it to another service provider.
  • Data Restriction: You may request that we restrict the processing of your data in specific circumstances (e.g., if the data is inaccurate).
  • Objection: You have the right to object to the processing of your personal data for marketing, profiling, or other purposes.
  • Non-Discrimination: Laws in some regions prohibit us from discriminating against you for exercising your privacy rights.

To exercise these rights, please reach out to our Data Privacy Team via the contact details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any revisions will be posted on this page with a revised effective date. We encourage you to review this policy periodically for changes that may impact your rights and obligations.

Contact Information

For any inquiries, unsubscribe requests, or questions related to data privacy, please contact us: